Microsoft CRM For DummiesTailor Microsoft CRM to manage records and workflow for your business Find out how to target your sales efforts and become a customer service leader A happy customer is a repeat customer, so how do you make em happy? You can manage, with Microsoft CRM and this friendly guide by your side! Find out how easily you can provide super service, track your invoices, sell more effectively, maximize your leads, and show your customers theyre tops on your list.